Legal

PRIVACY POLICY

At Cook + Thief your privacy is vitally importance to us and we promise never to release your personal details to any third party for mailing or marketing purposes.

When you make a purchase through the Cook + Thief website, we ask for certain bits of personal information (name, email, payment address, etc), which are then held on secure servers. Cook + Thief complies fully with all applicable Data Protection and Consumer Legislation and we treat all your personal information as strictly confidential.

In order to efficiently serve you, our trusted third-party banking and distribution partners handle your credit card transactions. They receive the information needed to verify and authorise your payment and to process your order. All such organisations are under strict obligations to keep your personal information private.

Customer Contact

We'd like you to be among the first to receive news and offers about our products and services. We do this in a variety of ways, but only if you wish us to. You're always in control of what we do with your personal information.

Our Customer Contact promise is simple:

  • We'll never pass your details on to third parties for marketing purposes.
  • We'll only ever use your details to make you aware of relevant updates.

These include:

  • News, offers and promotions
  • Details of new products and services
  • Tips and guidance to help you get the most out of our service.
  • To ask for your feedback.

Additionally:

  • We'll always make sure our contact with you is relevant (based on the information you give us).
  • If you sign-up to receive our newsletter you can opt out at any time.
  • We comply fully with the EU Data Protection Directive 2018.

Your Rights

You have the right to ask us not to process or use your personal information for marketing purposes. You can do this at any time by either unsubscribing or emailing our Data Protection Officer at dpo@cookandthief.com, quoting 'security and privacy enquiry'.

You also have a right to view any personal information of yours we hold. If you'd like to see a copy, please email our Data Protection Officer at dpo@cookandthief.com quoting 'security and privacy enquiry'. If you think the information we hold for you is incorrect please let us know immediately.

The Information We Collect

We treat all your personal information as confidential. It is kept on a secure server and we fully comply with the EU Data Protection Directive 2018 regarding its storage.

When you order with us (fully or partially), sign-up for our newsletter or request information, you'll be asked to provide personal information (name, email, billing address, password, etc.). If you are placing an order and making a payment, we will also require payment information. This will be processed by our payment merchant. We do not retain your credit or debit card details.

We, or our third party providers, may collect information about where you are (via your internet URL, IP address, domain type, browser type, country and area code, the pages of our website your visited, any advertisements you clicked on and any search terms that you entered on our website ('User Information'). We may collect this information even if you do not register with us.

How We Use Your Information

Any personal information that you provide to us, and any User Information from which we can identify you, is held in accordance with EU Data Protection Directive 2018. We use your information only for the following purposes:

  • Processing your order.
  • Improving our website and services.
  • Delivering accurate website content to you.
  • Administering our website.
  • Notifying you (with your consent) about products, services, promotions and new content on our website that we think will be of interest to you.
  • You agree that you do not object to us contacting you for the above purposes and confirm you do not and will not consider any of the above as being a breach of your rights.
  • Your personal information will only be disclosed to our trusted third party partners who help us process your order. All such third parties are required to treat your personal information as fully confidential and to comply with all applicable Data Protection and Consumer Legislation.
  • You are aware that if requested by the police or any other regulatory or government authority, in the investigation of suspected illegal activities, we are entitled to provide your Personal Information and/or User Information.

Where We Store Your Personal Data

Data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ('EEA'). It may also be processed by staff operating outside the EEA who work for us. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

By submitting your personal data, you agree to it being thus transferred, stored or processed. We will take all steps where reasonably necessary to ensure that your data is treated securely and in accordance with the EU Data Protection Directive, 2018. All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Third Party Websites

Our website may, from time to time, contain links to or from other websites, networks, advertisers and affiliates. If you follow a link, please note that these websites have their own privacy policies. We do not accept any responsibility or liability for third party websites or their policies. Please check their privacy policies before submitting any personal data.

Monitoring

As part of our ongoing efforts to make improvements to our service, telephone calls may be recorded or monitored for training purposes. To protect the operation of our computer systems, we also monitor incoming and outgoing emails.

Contacting the Regulator

If you feel your data has not been handled correctly, or you're unhappy with our response to any personal data requests you've made to us, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113 or online at www.ico.org.uk/concerns

Changes to our security and privacy policy

We regularly review our Security and Privacy Policy and are comply fully with the EU Data Protection Directive 2018. If we make any changes to this policy we will notify that we've updated this statement on our website. You can access and browse our website without disclosing your personal data.

EU data protection directive

The EU Data Protection Directive (95/46/EC) was adopted in 1995 to regulate the processing of personal data within the European Union. It is an important component of EU privacy and human rights law and became enforceable on 25 May 2018, superseding all previous regional directives, including the UK Data Protection Act 1998. The EU Data Protection Directive provides the following protections and governance:

Notice - Individuals should be given notice when their data is being collected.

Purpose - Data should only be used for the purpose stated and not for any other purposes.

Consent - Data should not be disclosed without the individual's consent.

Security - Collected data should be kept secure from any potential abuses.

Disclosure - Individuals should be informed how their data is collected and stored.

Access - Individuals have the right to access their data, make corrections or request data is deleted.

Accountability - Individuals have the right to hold data collectors accountable.

Definitions

Data - Collectively, all information that you submit to cookandthief.com (Leisure Brands Limited)

Cookies - A small text file placed on your computer.

Leisure Brands Limited - Our company (trading as Cook + Thief) incorporated in England and Wales reg. 08264057 whose office is 1, Vicarage Lane, Stratford, London E15 4HF

Cook & Thief – the trading name representing Leisure Brands Limited.

Websitecookandthief.com

Personal details - Any data or information used to identify you, your computer or your browser.

TERMS AND CONDITIONS OF SALE

These are the Terms and Conditions upon which Cook + Thief supply products to you, whether by phone, or our website (www.cookandthief.com), mobile, tablet or other applications (our 'Sites').

Please read these Terms and Conditions as they apply to all orders you place with us. We recommend that you print a copy for future reference.

By placing an order with us, you agree to be bound by these Terms and Conditions. If you don't accept them, you shouldn't place an order.

If you have any questions regarding our Terms and Conditions please contact Cook + Thief using our Contact Form (www.cookandthief.com/contact) before placing an order.

Your use of our Sites and any orders you place are governed by our Terms and Conditions of Sale, Privacy Policy and Cookie Policy. Please take the time to read these, as they include important terms which apply to you.

Information About Us

Our Sites are operated by Leisure Brands Limited (trading as Cook + Thief), also referred to as "we", "our" or "us". We are registered in England and Wales under company number 08264057 at 1 Vicarage Lane, Stratford, London E14 4HF. You can contact us via our website Contact Form. Our VAT number is 153 3180 35.

The legal contract in relation to your order is between you and Leisure Brands Limited (trading as Cook + Thief). Your order is subject to these Terms and Conditions.

Service Availability

We offer a delivery service to certain prescribed areas of London, to ensure that our products reach you at their best. If you live outside our prescribed delivery area, you will not be able to have our products delivered to you.

For the safety of our drivers, we will only deliver to the main door/reception area of apartment blocks, flats or hotels. Our drivers do not carry any money.

Ordering

You may only place orders if you are over 18 years of age. By ordering, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.

When you place an order via our website, you will be presented with a confirmation that your order has been received and accepted. Your contract is formed when you have been presented with this confirmation.

After placing an order you will receive a confirmation email. You must make sure the email address, home address and telephone number you provide are correct and in working order, as these are required to fulfil your order.

Products

All products are subject to availability. In most cases, we'll offer an alternative for any out of-stock items.

Please be aware that we use nuts in some of our products. For full ingredients lists, nutritional and allergen information, see here.

Our kitchen is a busy working environment and there is always a risk of cross-contamination. If you have an allergy, we kindly ask you not to order online. Instead, please contact us (www.cookandthief.com/contact) and inform us in full of your allergies.

We have several options available for vegetarians on our menus. However, please note that we do not have a dedicated preparation or cooking area in our kitchen for vegetarian food.

We have strict procedures in place for making food suitable for vegans. However, please note that we do not have a dedicated preparation or cooking area in our kitchen for this. We will do our utmost to ensure that the risk of cross-contamination with your order is minimised.

The images of our products contained on our menus and Sites are for illustrative purposes only. Although we try our hardest to be consistent, at times the size of a dish may vary and products you order may look different from the images.

Availability and Delivery

We strive to maintain our excellent reputation for on-time delivery. However, things don't always go to plan and factors outside our control – such as adverse weather and traffic conditions – may occasionally prevent us from achieving this.

Our riders will do their best to fulfil your order according to the delivery and collection times given to you. However, these timings are estimates only and we do not guarantee they will be met. You won’t be entitled to cancel your order or claim compensation if your order isn’t fulfilled by the stated delivery or collection time. Should you be unsatisfied with your order, you can follow the standard process available to all customers and contact our Customer Services team via our Contact Form.

Delivery isn't easy, but we've had a lot of practice getting it right. This is why we don't use third-party service companies to deliver our food. We always deliver your order ourselves as it lets us maintain the highest standards.

We will always do our best to fulfil your order in accordance with the date and time confirmed to you at the time of your order.

If you have requested delivery 'asap', we will do our best to fulfil your order within a reasonable time of your confirmation email, taking into account the volume of orders and circumstances facing the kitchen at the time.

Delivery charges may apply, please refer to our website for details.

Cancellation

You have the right to cancel an order by contacting Customer Services up until, either:

  • a. in the case of advance orders (those placed more than a day before a requested delivery date), up to one day before the order is due to be delivered; or
  • b. in the case of same-day orders and deliveries, within a reasonable time prior to any food being used to prepare your order.

If you wish to cancel an order after food has been used to start preparing it, you may, at our discretion, be charged the full price of the order and no refund will be due to you.

In the unlikely event that we need to cancel your order after it has been accepted, we will notify you. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

You will not be charged for any orders we cancel. Any payment made prior to an order being cancelled by us will typically be reimbursed through the original payment method used for your purchase.

Price and Payment

Prices are as quoted on our menus and include VAT. We will typically verify prices as part of the order process. The displayed price is final and binding.

Our Liability

If we fail to comply with these Terms, we are responsible for any loss or damage you suffer that is a foreseeable result of the breach of these terms or negligence, up to the amount of the price you paid for the order applicable to your claim.

However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of a breach or if it would reasonably be contemplated by you or us at the time of your purchase.

We only supply products for private and business use. You agree not to use any product for commercial or re-sale purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not exclude or limit our liability for:

  • – death or personal injury caused by our negligence;
  • – fraud or fraudulent misrepresentation; or
  • – any liability for which cannot legally be limited or excluded.

Written Communication

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic.

We will contact you by email or provide you with information through notifications on our Sites.

For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

If you wish to contact us at any time, use our Contact Form (www.cookandthief.com/contact ) or email [email protected]

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (a 'Force Majeure Event').

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond both our reasonable control, in particular (without limitation) the following:

  • a. strikes, lock-outs or other industrial action;
  • b. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • c. fire, explosion, storm, flood, extreme snow, ice, earthquake, subsidence, epidemic or other natural disaster;
  • d. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • e. impossibility of the use of public or private telecommunications networks;
  • f. the acts, decrees, legislation, regulations or restrictions of any government; or
  • g. non-performance by suppliers or subcontractors.

Waiver

If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or delay in doing so, that will not mean we have waived our rights against you or that you do not have to comply with those obligations. If we waive a default by you, this will only be done in writing and will not mean that we will automatically waive any later default by you.

Severability

Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

Assignment

We may transfer our rights and obligations under any contract with you to another organisation, but this will not affect your rights or our obligations under these Terms and Conditions. You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree first in writing.

Insurance

Cook + Thief maintains insurance cover in respect of the following risks arising from the provision of the Catering Services:

  • (a) employer’s liability cover but not for more than £10 million in respect of any one occurrence; and
  • (b) public and product liability (including cover in respect of food poisoning and deleterious substances in foodstuffs and beverages due to the negligence thereof) but not for more than £10 million in respect of any one incident or period of insurance.

Anti Slavery

The Modern Slavery Act 2015 places a duty on certain businesses to report publicly the steps that it has taken or is intending to take to ensure that their operations and supply chains are trafficking and slavery free. Cook + Thief is committed to ensuring the welfare and wellbeing of our employees, as well as those with whom we work as part of our supply chain.

Our Policies

As a business, we are committed to ensuring that our legal obligations relating to pay under the National Minimum Wage as well as the National Living Wage (once it comes into force) are met, both for our own staff and those additional staff that we use at our events through agencies. We are also committed to ensuring that all workers’ rights relating to working time and breaks are met as per the Working Time Regulations . We also adhere to Health and Safety legislation to ensure that our staff and workers are able to work in a healthy and safe environment.

In addition to our Equal Opportunities Policy that applies to all of our staff (both employees and workers), we also operate a Whistleblowing Policy that provides practical guidance on the steps that an individual can take in confidence if he/she reasonably believes that some wrongdoing has taken place; is in the process of taking place; or is likely to take place. Wrongdoing would include any practices that relate to human trafficking and slavery

Anyone who raises a concern under this Policy will be protected against suffering any detriment for having raised their concerns.

Due Diligence of Suppliers

We conduct a risk assessment with all of our suppliers to enable us to satisfy that they share our commitment to eliminating slavery and human trafficking. Part of this process entails us asking our suppliers to provide us with details of the measures that they take to ensure that their own organisations and operations are free from slavery and human trafficking. We also inform our suppliers that we expect them to ensure that our standards (as well as any higher standards that they may also apply) are also applied to their own suppliers and sub-contractors. Over time, we anticipate that our due diligence and risk assessment processes will become more refined which will help us to achieve our objectives.

All of our staff are aware of our Slavery & Human Trafficking Statement and the Company’s commitment to eliminating human trafficking and slavery within our operations and across our supply chains. Where members of staff work directly with our supply chains, we provide them with training to enable them to understand better the standards that we require as a business and the important role that they play in helping the Company to identify risks that may arise. Staff will also carry out spot checks of auxiliary workers that are supplied to us by our licensed staffing suppliers.

This statement is made pursuant to s54(1) Modern Slavery Act 2015 and constitutes our slavery and human trafficking statement for the financial year ending 31st December 2020.

Entire Agreement

These Terms and Conditions and any document expressly referred to in them represent the entire agreement in relation to the subject matter of any contract and supersedes any prior agreement, understanding or arrangement between you and us, whether oral or in writing.

Variation of these terms and conditions

We have the right to amend these Terms and Conditions from time to time. Any changes we make to these Terms and Conditions will be posted on this page. You will be subject to the Policies and Terms and Conditions in force at the time that you order, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority.

Third Party Rights

No one other than a party related to these Terms and Conditions shall have any right to enforce any of its Terms and Conditions.

Law and jurisdiction

Any dispute or claim arising out of or in connection with your order or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of, or in connection with, such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales

COOKIES AND IP ADDRESSES

Cook + Thief uses website 'Cookies' to help keep track of your current session and personalise your experience when you're visiting us. Cookies are also used within our website to enable you to retrieve your shopping basket at any time. You can refuse to accept Cookies by blocking them in your browser settings, but this may impede your experience of our site by not giving you access to certain features.

If your internet browser is set to reject Cookies, or if your network firewall blocks them, unfortunately you won't be able to make purchases through our website. Please refer to your internet browser help to see how to enable Cookies on your computer.

We may also use Cookies to help us collect information about your computer or mobile device, including (where available) your IP address, operating system, browser type, version and sites you have visited prior to visiting our website. We collect this statistical data, browsing actions and user patterns to improve our site and deliver a better and more personalised service to you. This data does not identify any individual, but it lets us estimate our audience size and usage patterns. It also lets us store preference information about you, which helps us customise our site according to your individual interests.